Help

Common Solutions

• Troubleshoot: Logging in

• Make sure the Caps Lock feature is not turned on. UserIDs and passwords are case sensitive. In this case all lower case must be used. RealFastData.com will reset your account if you remain idle for 20 minutes. If that occurs, simply re-enter your userID and password when prompted and continue. Also verify you are using the correct userID and password. If in doubt, or you can't remember, email Customer Support at support@realfastdata.com, please provide your name, company name, address (location), phone number, and email address. Your userID and password will be sent to you by return email. You may also contact Customer Support by calling (866) 547-8392.

  
  
• Troubleshoot: Changing your Password

• Follow this link then follow the two-step process to reset your password.

  
  
• Troubleshoot: Loging in when the system says your account is already in use

• Always remember to "Logout" from the application before closing your browser window. If you forget to do so, you may have to wait up to 20 minutes before you are able to login again. Please note that this 20 minutes starts from the first login attempt after you have logged off the system improperly.

  
  
• Troubleshoot: Downloading files to Excel or Word

• To download property search results, you need Internet Explorer 4.0 or higher:
  • Once the File Download window appears.
  • Select Save this file to disk as it will make creating mailing labels or form letters much easier.
  • From the Save As window, select the drive and folder path where you want to store the file and provide a name for your download.
  (It is a good idea to use part of the subdivision name, zip code or map range in the filename to make finding it easier when searching for source documents.)
  • Once you click Save, the download begins.
  • Once download is completed, click OK in the Download Complete dialogue box.
  • Click Open in the Download Complete window. This will access the spreadsheet and now be able to sort, modify, or close the file as necessary.
  • Click File, Save As, and repeat the steps detailed in the sections above for saving fields to your hard drive.
  • Once you have successfully transferred the file to your hard drive, you can proceed to the next step of creating Mailing Labels or Form Letter or you can return to the application and continue searching for more data.
  

  
  
• Troubleshoot: "Create Label"

• If you receive the following message "The file is damaged and could not be repaired" after clicking "Create Label," please click the link to download Adobe Acrobat Reader. Note you must use Adobe Acrobat Reader 6.0. or higher.

  
  
• Troubleshoot: Finding addresses

• When searching by addresses's, leave off street designations, prefixes and directional's such as North, NW, Road, Lane, Drive. Verify you are in the county of choice. Check for spelling error or conflicts in the search criteria you have entered such as county to zip code or Mapsco numbers. Also verify that the property you are attempting to locate is not a brand new construction or vacant lot without a street number assigned yet by the county. In larger counties, also include a zip code, map page, map grid or Mapsco number to narrow down the search results and retrieve data quicker.

  
  
• Troubleshoot: Search timeouts and Search criteria

• If you receive a server message such as "Unable to Process Request" or "Script Time Out" your search criteria may be too broad. Try adding more information to the search screen and hit Submit again.

  
  
• Troubleshoot: Entering map grids and / or Mapsco numbers property

• Map grids must be entered without spaces in the following format 487a NOT 487 a. Mapsco numbers may need to be entered with or without spaces, periods or commas in some counties. It may be necessary to try both formats: 41bb AND 41b.b

  
  
• Troubleshoot: Enabling the Sketch Report

• The sketch is displayed using a Java applet. You must use a Java capable or Java-enabled browser. If you are using a browser version earlier than Internet Explorer 4.0, you may not be able to view the sketches.

  
  
• Troubleshoot: Printing the Sketch Report

• The sketches on our site are produced by a Java applet. The printing of Java applets is not supported by all browser's or platforms. You must use a Java capable or Java-enabled browser.

  
  

If you have any other questions about IURealist, please feel free to contact us by phone or Email.

Help Desk